Terms

These terms of service (the "Terms") are a binding agreement between the business that registers a workspace (the "Customer", "you") and Sois AI, Inc., trading as FixTrade ("FixTrade", "we"). By creating a workspace, accessing the service or using it in any way, you agree to these Terms on behalf of your business. FixTrade is a business-to-business service: you confirm you are acting in the course of a business and not as a consumer.

1. The service

FixTrade provides software for electrical, plumbing, heating and bench trades businesses, including a storefront, booking, catalogue, scheduling, stock, invoicing and reporting tools, AI assistance, and access for AI agents over the Model Context Protocol ("MCP"). The service is a software platform only. We are not a party to any contract between you and your customers, we do not perform or supervise property work, and we are not a contractor, repairer, retailer, payment processor or professional adviser.

2. Your account and workspace

You are responsible for everything done in your workspace, including by your staff, by anyone you give access to, and by any AI agent connected to it. You must keep credentials and API or MCP addresses secure, use the service lawfully, and not attempt to disrupt it, probe or bypass its security, exceed fair-use resource limits, scrape it, resell it, or access another workspace's data. We may suspend access immediately where we reasonably believe the service, other customers or any person is put at risk, and will restore it once the risk is resolved.

3. Your business, your responsibility

You are solely responsible for the goods and services you sell, for the safety, quality and legality of work carried out by your business, for your prices, quotes, bookings, stock records and invoices, for your compliance with laws that apply to your trade (including consumer law towards your own customers, gas and electrical safety rules, and health and safety), and for the accuracy of anything you publish through the service. Any claim by your customer about your goods or services is between you and them.

4. AI features and connected agents

AI features (including the built-in assistant, automated pricing, drafting, scheduling suggestions, image analysis and any output produced over MCP) generate content and take actions probabilistically. Outputs can be incomplete, out of date or wrong. You must review AI output before relying or acting on it, and you are responsible for every action an AI agent takes in your workspace, whether it is our built-in agent acting on your instructions and settings or a third-party agent you connect. Connecting your own agent over MCP is at your risk: that agent acts as you. AI features may be changed, rate-limited or withdrawn at any time. Nothing produced by an AI feature is legal, financial, tax or professional advice.

5. Third-party data and integrations

The service displays and uses data from third parties, including property and address lookups, supplier catalogues, pricing feeds, mapping, payment providers and marketplaces. We do not control that data and do not warrant that it is accurate, complete or current. Verify third-party data before relying on it, in particular property data used for safety-relevant decisions. Your use of an integrated third-party service is governed by that third party's own terms, and we are not responsible for its acts, omissions or availability.

6. Payments between you and your customers

Where the service enables you to take payments, the payment account is yours, your customers pay you, and you are the merchant of record. We never hold your customers' funds, and disputes, refunds and chargebacks relating to your sales are your responsibility.

7. Fees, credits and non-payment

Plan fees and AI credit usage are billed as described on the pricing page and in your workspace. Fees are exclusive of taxes, which you are responsible for. AI credits are consumed per action, are not refundable, and expire if the workspace is closed. If an amount is unpaid when due we may suspend the workspace after notice, charge interest at the maximum rate permitted by law, and recover reasonable collection costs. Trial and free usage may be limited, altered or withdrawn at any time.

8. Your content and data

You retain ownership of the data and content you and your customers put into your workspace. You grant us the licence needed to host, process, display, back up and transmit it to operate the service. You warrant that your content does not infringe anyone's rights and is not unlawful, and we may remove content that we reasonably believe is infringing or unlawful. Where you store personal data about your customers, you are the controller and we process it on your behalf under our data-processing terms; you are responsible for having a lawful basis for the data you collect.

9. Data export, retention and loss

You can export your data during the life of the workspace and for thirty days after termination, after which we may delete it. We operate reasonable backup procedures, but the service is not an archive: you are responsible for keeping your own copies of records you are required to retain. Our responsibility for data loss is limited to restoring from the most recent available backup.

10. Availability and changes

We work to keep the service available, but it is provided "as is" and "as available", without warranties of uninterrupted or error-free operation, and we may carry out maintenance, and update, change or discontinue features, at any time. Except as expressly stated in these Terms, all warranties, conditions and other terms implied by law are excluded to the fullest extent permitted.

11. Intellectual property

The service, its software, design, templates and documentation are owned by us and our licensors, and no rights are granted except the right to use the service under these Terms. Feedback you give us may be used without restriction or payment. You must not copy, modify, reverse engineer or create derivative works of the service except as the law allows despite this clause.

12. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the purposes of these Terms, except where disclosure is required by law. This clause survives termination.

13. Indemnity

You will indemnify us against claims, losses and costs (including reasonable legal fees) brought by a third party arising from your business, your goods or services, your content and data, your breach of these Terms or of applicable law, or the actions of any AI agent you connect to or operate in your workspace.

14. Liability

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud. Subject to that: (a) neither party is liable for loss of profits, revenue, business, goodwill, anticipated savings, or for indirect or consequential loss; (b) we are not liable for losses arising from your reliance on AI output, third-party data or third-party services, from your breach of these Terms, or from events outside our reasonable control; and (c) our total aggregate liability arising out of or in connection with the service in any twelve-month period is limited to the fees you paid to us for the service in that period, or one hundred pounds sterling if you paid none.

15. Termination

You may close your workspace at any time. We may terminate or suspend for material breach, non-payment, unlawful use, or risk to the service or others, and may otherwise terminate on reasonable notice. On termination your access ends, fees remain due, and clauses which by their nature survive (including sections 3, 8, 9, 12, 13, 14 and 17) continue.

16. Changes to these Terms

We may change these Terms. Material changes will be notified in the workspace or by email at least fourteen days before they take effect, and continued use after that date is acceptance. If you do not accept a change, stop using the service and close your workspace before the change takes effect.

17. General

These Terms are the entire agreement between us concerning the service and supersede prior discussions; neither party relies on any statement not set out in them (but nothing limits liability for fraud). You may not assign these Terms without our consent; we may assign them within our group or on a sale of the business. A failure to enforce a term is not a waiver. If a clause is found unenforceable the rest remain in force. No third party has rights to enforce these Terms. Neither party is liable for delay or failure caused by events beyond its reasonable control. You must not use the service in breach of applicable sanctions or export controls.

18. Governing law

These Terms and any dispute or claim arising out of them or the service (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.